Support
Stuck on something? We're here. Most replies within one business day — priority email support (12h) on Pro+ and Slack on Business+.
Include your workspace email so we can find your tenant faster.
OAuth + connector issues
If a Google or Shopify connection is failing, try disconnecting from Settings → Connections and reconnecting. Most token expiries and scope updates resolve with a fresh OAuth round-trip. Still stuck? Email us with the connection name and the error message you see in the UI.
Privacy + data questions
Klar reads every row of your data — no sampling, no proprietary attribution layer. Warehouse connections (Postgres / Snowflake / BigQuery / MySQL) query in place; SaaS connections sync encrypted to Klar S3 and you can disconnect to delete at any time. The full breakdown is on our Architecture page; legal detail in our Privacy Policy and Terms of Service.
Status + outages
Public status page coming soon. In the meantime, email support@aeye-on.com if Klar is unreachable and we'll respond with the latest.